Webinar - 24th March 2011
13:00PM - 14:00PM, 24 March 2011
Location: Webinar
Jurgen Oschadleus, Author, teacher and Congress speaker on Communication
Tanks, snipers and hand grenades - Dealing with difficult communicators
Every project has them – the stakeholders who just won’t listen to reason or refuse to let others speak. They constantly interrupt and try to force their own opinions and views on others. Their continual sniping erodes morale and destroys productivity. They smile, and then pull the trigger from the bushes. Their seemingly easy-going natures erupt in sudden, violent flashes of anger.
But you still have to work with them every day.
What drives these annoying and disruptive behaviours? How will the greater number of Generation Y and Generation Z’s entering the workforce change this dynamic over the next 15 years.
And what can you do about it?
This engaging webinar provides a highly interactive forum to help you peel back the behaviours and uncover the underlying motives and intentions, the fears and thinking processes, and the basic needs that drive “difficult” individuals. You will discover recognise common patterns of behaviour that signal danger. And you will discover a range of techniques that can help you defuse conflict and hostility, reduce the disruptive impact of annoying communicators, and protect the sanity of your team , while still delivering outcomes, building relationships and enhancing your own ability to influence and lead.
Drawing on the neurosciences, ancient wisdom and modern leadership theories, the author of “Heart of Influence” and “Conversational Leadership” will help you gain fresh insight into dealing with challenging individuals, and will inspire you to enhance your own communication capabilities.
Outline:
- 1. Reflect on the types of toxic and annoying behaviours and communication styles that cause disruption and dissent, or destroy morale
- 2. Identify the most common causes underlying aggressive communication behaviours
- 3. Review the Conversational Leadership model and how it applies to such communication styles
- 4. Group work: apply the framework to solving a number of challenging communication scenarios
- 5. Practice the techniques and provide feedback to the group
- 6. Review key learning and finalise an action plan to apply lessons to the real world
Jürge OSCHADLEUS
Jürgen is an international speaker, educator and consultant on communications, leadership and project management.
With more than 16 years of education, strategic consulting and systems deployment projects in Africa, Europe and the Asia Pacific region, his communication and leadership seminars receive acclaim fromparticipants on five continents, and his popularity as a keynote speaker is growing.
As founder and director of Act Knowledge, he assists clients to develop the communication and leadership capabilities of individuals, projects and organisations.
Jürgen also presents post-graduate project management classes at the University of Sydney and the University of New South Wales, and is the managing partner of the Asia/Pacific region of the Valense network of organisational consultants.
He is the author of Heart of Influence (2004) and Understanding Influence Equity (ebook), and writes for various international publications.
Jürgen holds a Masters degree in History, an MBA in International Project Management and Organisational Development, and a Certificate IV in Workplace Training & Assessment. He is DiSC® and SDI-accredited, an Advanced Toastmaster (Gold), an active member of the Project Management Institute's (PMI)Sydney chapter, and serves on PMI’s Registered Education Provider Member Advisory Group. Jürgen holds the PMI’s Project Management Professional (PMP®) credential.
